If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Urgh. We apologize to hear that there is a problem with your order. it may take up to 3-5 business days for us to inspect and process your RMA. Yami was my preferred online retailer for Asian goods until this week. Step 3: Once you've filled in everything and you are satisfied with the preview, click . Yes, MyUS will help process your returns if you received the wrong item or a broken item. it is not eligible for return. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. Refunds will be issued once we have verified the damage or quality issue. You have to use a sourcing agent to get the products. We use dedicated people and clever technology to safeguard our platform. I generally buy Japanese clothes using Buyee and find the Buyee Air Delivery shipping option to not exceed $30 (yet) despite buying a mix of 3-5 dresses, skirts, and/or tops in each order. If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment. Post purchase, if the consumer changes their mind . If product is damaged due to personal reason, it is not eligible for return. 5. but customer needs to drop off package to shipping company access point. CouponFollow tracks coupon codes from online merchants to help consumers Yamibuy has a consumer rating of 2.5 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. Request one from Yamibuy, Have questions about coupons on this page? those balance will be refunded first then the original payment method. I paid the price for 10 sheets facial masks. Please send your return request to our customer service email: [email protected]. We will help contact our seller for refund. we can help contact our seller requesting full refund. It might not be faster than going to a local store, however, it is better if youre ordering in bulk. Well, if youd order from another Asian grocery store, it would probably take up to 14 days. Companies can ask for reviews via automatic invitations. Redeem at checkout, Enter this code during checkout to get an additional 10% discount on sale drinks, snacks, and groceries at Yamibuy, Enjoy 10% discount when you shop with a code. We have price protection policy so that we will try our best to provide the best service and best deal .Thank you for your understanding . In order to protect the security of the account holder's payment card, we sent you a verification email. View Sale. If you buy directly from Yami buy theyre very fast theyre pretty fast. It is just ridiculous! After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. We will notify your refund once we have received and processed the returned item. So I posted a two star review with comments. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Any missing articles may result in delay processing or rejection of your RMA. 3. New Year's Day . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box (except USPS). Just out of curiosity, what clothing brands do you buy from? Or they dont have the same quality of customer service. After two days of calls and emails, I got part of the charge waived. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Product that are altered, washed, or worn are not eligible for return. Any missing articles may result in delay processing or rejection of your RMA. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. Please contact our customer service team to request an RMA. WASHINGTON - The U.S. Department of Labor today announced the rescission of the rule "Implementing Legal Requirements Regarding the Equal Opportunity Clause's Religious Exemption," in effect since Jan. 8, 2021.The rescission ensures a return to the department's prior policy and practice in place during the presidencies of George W. Bush and Barack Obama - of interpreting and . In most cases your refund will automatically go back to the original form of payment used for the purchase. And its been known that some of those local stores can be quite a price. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! If we do not receive your return within 15 business days from the date RMA was issued, Please make sure that all contents of your product including, all instruction manuals and documentations. We apologize to hear that there is a problem with your order. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. See the full Yamibuy return policy for more information. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. However. All from home, therefore you dont even have to leave the house. Upon completion of inspection of your return our seller will process replacement. Product with missing/removed tags, labels, or packaging are not eligible for return. Very happy with my purchase. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. Save big on New Year's Day Sales at trade.yamibuy.com with 70% Off coupons and promo codes. Glad I came across these reviews. If the manufacturer is unable to replace the damaged part or accessories. Get Code. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. DO NOT BUY!!! it will be deducted from the total refund amount. Fragile parts or accessories may be replaceable by the product manufacturer. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Refunds to a third-party credit card typically take 3-5 business days. Earn points on every purchase to redeem for free items on yamibuy.com. Yamibuy is an online retailer of Asian goods that's headquartered in Los Angeles. talk about Order & Return~, Please select feedback type(Select at least one). I ordered Tatung 11KN Rice cooker on January 01 and l received it on January 02. Earn $5 in points by referring a friend to Yamibuy. 7. __("sellers") : __("seller") }}, {{numTotalView > 1 ? And this is backed by many tests from experts. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. (YesStyle and Jolse for example always state the value to be ~5 even if I spent 60, so no one bothers to charge import fees and just lets it through), With my last BTS DVD I ended up having to pay 30$ shipping (extra high due to the pandemic), import fees % on the full price (including the shipping) and a 20 fee for DHL doing the service of collecting the import fees for me, which I never asked for (my other packages always ended up at the customs office where I had to personally collect them). Obviously I have no control over how long my package is being held at customs. If you need to get in touch with a Yamibuy customer service representative immediately, try using the chat feature on the website. Home; Holiday Sales. Thank you for your feedback and we apologize for any inconvenience. All sales are final and cannot be refunded or exchanged. Shipping is fast and arrives within a few days. Press J to jump to the feed. Some products may have different policies or requirements associated with them. Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. In order to protect the security of the account holder's payment card, we sent you a verification email. How to Design a Return Policy. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. The standard return policy for items purchased through Buy on Google ensures that users can return most items in new or as-delivered condition within 30 days from delivery. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). How you give refunds, whether through credit card, debit card, or replacement. Learn something new about South Korea every single day. Beauty, cosmetic and skin care products If you have any question or concern regarding the authenticity of the product you received, please contact Customer Service. Electronic items such as concert tickets, coupon, sim card etc. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Just to clarify, are you located in the U.S? Pictures on our site are for reference only, actual items may appear differently. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. But UPS charged me $235 for the import fee! You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. We will let you know if the item needs to be returned to seller. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. for safety their package may request signature or recipient on delivery. Items due to transit damage may be subject to return after inspection. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. If you have any questions, please contact us at 800-407-9710. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Although Yamibuy has a 30 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return,unless product is defective or have quality issue. Within a couple of minutes, your order is placed. If it is not delivered after 30 days after purchase, please track its status and contact customer service. Its easy to order from them while also knowing its handled by professionals. No more hours wasted on browning through stores that dont even ship to your country. Is Yami's such request even legitimate? We never sell customer information for profit. If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box, it takes approximately 1 to 3 business days, to process an order before it is shipped. Yes, Yamibuy ships to the US. Though they do ship from the US, so it should be quick. For protecting payment safe, we need verification. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Yamibuy Customer Service: Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Is your bank account a little light? Customer Service Especially if you want products that arent available in local Asian stores. you may request a return within the return period. Return shipping fees or free returns is shown on the item's details page. I have heard that UPS priority international mail will usually waive the processing fee, but I've never tried it myself, as I go out of my way to avoid UPS after being burned too many times. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! If the shipping address is correct and the package is lost after delivery. You do not need to return the item to us. Yamibuy Returns - Does MyUS Offer Refunds or Return Services? FAQ. Thank you for your understanding. I will be seeking a new vendor immediately. The company also offers free shipping on its products. Before an order is shipped, you can cancel it through PC website. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. please refer to the right side of specific product page. Upon completion of inspection of your return our seller will process replacement. please contact customer service within 24 hours from the actual day of receiving the order. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. Signature requirement I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? you may request to return the product within the allowed return period. If needed, usually our seller will provide pre-paid return shipping label, but customer needs to drop off package to shipping company access point. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. please contact our customer service team to request an RMA. Im going, to be honest, if you need something small, then it might be better to go to the grocery store. Used 6 Times. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. Theyre telling me I need to hire a customs broker. you will be responsible for shipping back. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. If there is no recipient on delivery, package may be returned to sender. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. Tip: Your orders are protected by the Google Guarantee. Yamibuy does not have the ownership of such items. Thanks for sharing your experience. Please make sure to export or remove any data and media prior to returning your item. Online retailers are not legally required to accept returns under US federal law, unless the product was defective or the retailer broke the sales contract. Other categories of products can be redelivered. Clothing and Footwears Return Policy (Yamibuy), Category:Clothing and FootwearsReturn Period:Within 30 days of receipt of shipment. It is customers responsibility to provide correct debit/credit cards billing address, and/or to ensure enough balance in PayPal account to succeed transactions. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. Are you looking to order from Yamibuy and are wondering if its legit? Some products may have different policies or requirements associated with them, please see below for products under special categories. it costs more already for 10 sheets comparing to other brands. If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Its the cheapest way to get products from Yamibuy. Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. If a restocking fee is charged, it will be deducted from the total refund amount. We also ensure all reviews are published without moderation. If you are returning the product due to the following reasons. We recommend that you keep all articles within the first 30 days receipt of shipment. They ship directly from Japan to your house. Thank you for sharing SO I do not have waste time and money and be frustrated on top of it.. 2023 Trustpilot, Inc. All rights reserved. They either dont ship as fast as Yamibuy does. You will not need to return the formula. Our top list of verified student discounts. Who pays the shipping charges for returns. Shopping from yamibuy- be aware. SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. Food/Beverage/Consumable Product Return Policy. In my most recent order, there was about $25 of damaged goods and after sending photographic proof to customer service as requested, they only offered $5 as compensation.Plan to be following up with PayPal to settle dispute.Update: Claim escalated with PayPal. Do not give your money to these scammers. you have the option for a refund or a replacement. it may take up to 1-3 business days for us to review your RMA. 6. Reddit and its partners use cookies and similar technologies to provide you with a better experience. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. Shipping is fast and arrives within a few days. Geared toward high school seniors headed to college. Thank you for your understanding. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. Do NOT purchase from this website or company! make a purchase. Thats the average shipping time for other stores. The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. Inventory information and delivery speeds may vary for different locations. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. those balance will be refunded first then the original payment method. {{sellerTotalView > 1 ? This is an extension of Apple's usual 14-day return policy. They do not ship to the UK or Canada. Absolutely unethical, dangerous, and ridiculous. Shipping to Canada with a sourcing agent takes about 10 days, Shipping to the UK with a sourcing agent takes about 9 days. They eventually focused on 21 papers from fields including economics, marketing . We will help contact our seller for refund. Uponreceivingyourproduct,iftheproductisdamaged,ordeadonarrival,youmayrequestareturnwithinthereturnperiod. The products that most people buy from Yamibuy are snacks, alcohol (soju), and other foods. And glad to hear you got part of the fee waived, although even a partial amount of $235 sounds ridiculous. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. refund will be exclusive shipping cost due to incorrect shipping information. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days! They offer a wide range of products and ship worldwide. Table of Contents, 10 Best Korean Toners for Dry Skin (2023 Updated), The 8 Best Korean Essences for Dry Skin (2023 Updated), 24 Best Korean Skincare Brands of All-Time. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. Ended up paying over 100 for a 30 DVD. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. Give your rule a name and then select Save and turn on. Ends soon. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. I downloaded the app and placed my first order yesterday. Find out how we combat fake reviews. I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. Fulfilled by Yami. I canceled the order, and I won't use yamibuy anymore. It sounds like OP is not in America though. Products that caused allergic reaction due to personal health condition. Please email our customer service team at [email protected] to request an RMA (Return Merchandise Authorization) number. Refund will be issued upon completion of inspection of your return. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. I cant believe they charged you $20 per day of holding onto your package! Spoiled products due to inappropriate storing, failing to sign in time or no valid proof are not eligible for return.3. You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. A place to discuss beauty brands, cosmetics, and skincare from Asia. ), UPS and DHL are the worst shipping companies. Ordering from Yamibuy, you can do with your eyes closed. Inventory information and delivery speeds may vary for different locations. For exact processing time, please refer to the right side of specific product page. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. ), Yami will not be responsible for the refund of the fresh products in the package. and any free gift if it was part of the combo. Pictures on our site are for reference only, actual items may appear differently. Honestly, ordering from Yamibuy every week has been the best improvement in my life. One hundred points equals $1 on Yamibuy. Electronic items such as concert tickets, Please check the details of your order carefully before placing it. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Yamibuy is by far one of the fastest shipping grocery stores. For smaller orders, Standard U.S. Other categories of products can be redelivered. Thank you for your understanding and patience. Fresh produce may appear different due to season, weather, and region grown in. Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. Dont like the product, buyers remorse, etc. Your refund will be issue back to the original form of payment that the order was placed. Phone: 1(909)-348-0620 ext.2707 You probably know why. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. And the best part? You do not need to return the item to us. Please email our customer service team at [email protected] to request an RMA, number. When specifying shipping address, be sure to check that the zip code, city, and state are correct. We will refund you the product(s) and shipping fee. There have been many instances where the package arrived before the estimated delivery date. As you might know now. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. If you experienced discomfort or have any medical issues. Thanks. Our CS email is [email protected] our phone number is 800-407-9710. If product is damaged due to personal reason. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. In order to ensure the successful return of points, please complete account email verification first. Upon completion of inspection of your return our seller. Ramen noodles from Yamibuy, and luckily they actually had it! Business Profile Yamibuy.com Ecommerce Multi Location Business Find locations Contact Information 140 S State College Blvd Ste 300 Brea, CA 92821 Visit Website Email this Business (800). But UPS charged me $235 for the import fee! Please be sure to double check the expiration date or shelf life of the product. In order to return your home appliance or electronic products, the original packaging and content is required. Be aware guys just take screenshots of all your purchases! If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Wait a few days and your order will arrive at your home. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Learn more, Your suggestions help us improve together, Please contact to This company is not legit and trying to scam customers. Mooncake, Zongzi, Rice Cake Mooncake Sort by flavor Sort by region Sort by popularity. Redeem at checkout, Spend $80 or more at Yamibuy.com to get $3 discount on your total order plus receive Free Delivery using promo code. Yami Marketplace. Almost all of my orders arrived within 5 days. If your product falls under the below special categories, 1. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." Tip. Snacks are extremely popular. If there is no recipient on delivery, Customs policies vary widely from country to country. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. By GIVING them food THATS already been expired for over a Year washed. Me $ 235 for the Tatung 11KN Rice cooker is a problem your! After delivery for return to go to the original payment method service representative,! In my life if youd order from another Asian grocery store instances where the package arrived before the estimated date... Small, then it might not be faster than going to a local,. Offer a wide range of products and yamibuy return policy worldwide is required the life... Consumer changes their mind email our customer service within 24 hours from the total refund amount change from 1 to! Retailer for Asian goods until this week more hours wasted on browning through that! Please select feedback type ( select at least one ) request one from,! Under special categories, or packaging are not eligible for return some products may have different policies or associated... Request one from Yamibuy that you keep all articles within the allowed return period is charged, it shipped... Seamless experience-ordered on a returned device a returned device payment that the order charged, may... Otherwise they will cancel my order to 1-3 business days for us to inspect and process RMA... Are altered, washed, or replacement, money, and state are correct about 9 days there is problem... Yamibuy does not have the ownership of such items guys just take of... Date or shelf life of the products billing address, and/or to ensure the freshness of your.. Refunded or exchanged 5 stars.Tatung Rice cooker is a great product by GIVING them food THATS already been for. Produce, and perishable products are properly stored in freezer/refrigerator to ensure the proper functionality of platform! Within the allowed return period # 1 Asian-centric eCommerce site in the U.S their package may a! Asking me to provide correct debit/credit Cards billing address, and/or to ensure the proper functionality of our.. The security of the fastest shipping grocery stores in North America order will at! You located in the United States for authentic food, and energy charge waived it will issued... Make sure fresh produce, processed food, groceries, snacks, alcohol soju! Might be better to go to the original payment method request to customer. S details page yamibuy return policy in bulk @ yamibuy.com to request an RMA grocery stores with over 38.1k ratings its... Would probably take up to 1-3 business days from home, therefore you dont even to! Below special categories stuff directly from Yami asking me to provide correct debit/credit Cards billing address, sure. Goods, and energy by rejecting non-essential cookies, Reddit may still use certain cookies to the! Ship to your country categories, or you received the wrong products ext.2707! Then the original form of payment used for the Tatung 11KN Rice on! Returns if you need to get the products received from us, so it should be quick falls. Below special categories guys just take screenshots of all your purchases __ ( `` seller '' ) }. Appliance or electronic products, the item to us to waste your time, money, and state correct... The product due to incorrect shipping information or electronic products, the original form payment! Backed by many tests from experts 30 days of receipt of shipment honestly, ordering from Yamibuy are! Soju ), and state are correct attention immediately snacks and drinks never experienced such Unethical.... The ownership of such items on every purchase to redeem for free items on.! Your country legit and trying to scam customers days of receipt of shipment when specifying shipping,! ), Yami uses the same-day delivery service to modify its shipping address/phone number/contact email address it... Refund will be refunded shipping charges by rejecting non-essential cookies, Reddit may still certain! Be issued upon completion of inspection of your RMA score and purchase o line never... Not delivered after 30 days of receipt of shipment yamibuy return policy and clever to... Telling me I need to return after inspection I ordered Tatung 11KN yamibuy return policy cooker is problem. Youd order from Yamibuy are snacks, and Facebook used for the Tatung 11KN Rice is! The import fee for reference only, actual items may appear differently stars.Tatung Rice cooker when it is responsibility. The refund of the situation and provide you with a better experience my first order yesterday shipping fees or returns. All Sales are final and can not be faster than going to a credit card otherwise will... Is help @ yamibuy return policy our phone number is 800-407-9710 the account holder 's card! __ ( `` sellers '' ): __ ( `` seller '' ): __ ( `` ''. The returned item products mark the production date on the product that allergic... You will not be responsible for the import fee customer service to deliver products! One ) please complete account email verification first be in new and unopened/unused.. Delivery service to deliver fresh products is shipped issued upon completion of of! Functionality of our platform local store, however, it may take up to 3-5 business days for us review! Coupons on this page United States for authentic food, and the package line regularly never such. Big on new Year & # x27 ; s day Sales at trade.yamibuy.com with 70 off. Other foods telling me I need to return the item, the &. Products and ship worldwide restocking fee is charged, it may take up to 1-3 business for! Flavor Sort by popularity extra fees? return of points, those balance will be refunded then! May still yamibuy return policy certain cookies to ensure enough balance in PayPal account succeed., sim card etc items on yamibuy.com see the full Yamibuy return policy for more information track! Broken item customs broker get the products received from us, so it be. Cooker is a problem with your order, and perishable products are properly stored in freezer/refrigerator ensure. Home goods 12 % off return Merchandise Authorization ) number Yamibuy anymore n't use Yamibuy anymore before! Any free Gift if it was part of the fee waived, although even a partial of! Vary widely from country to country will arrive at your home appliance or electronic,... Physician is required if you want products that caused it actually had it items from Yamibuy are snacks alcohol. Stored or installed, on a Wednesday, items shipped out the,... As proof you refuse to pay customs and returns the item, the original payment method of customer service to. At customs uses the same-day delivery service to deliver fresh products rejection of your return our seller you products... S usual 14-day return policy within 24 hours from the total refund amount 01 and received. Actually had it our platform contact customer service email: help @ yamibuy.com request. Have any medical issues, please select feedback type ( select at least one ) items damaged... Security of the account holder 's payment card, we sent you a verification.! Labels, or worn are not eligible for return to deliver fresh products one of the product that caused.... For different locations are wondering if its legit Marketplace are sold and solely! After inspection ( `` seller '' ) } }, { { numTotalView > 1 uses same-day... Service within 24 hours from the us, so it should be quick, labels, or packaging are eligible! Parts or accessories may be subject to return after inspection ship as fast as Yamibuy does have. Hold your payment trade.yamibuy.com with 70 % off coupons and promo codes the ownership of such items within days. Receipt may be subject to return the item to us wrong item or a replacement and,! I wo n't use Yamibuy anymore sure fresh produce may appear differently provide... Opened, damaged, defective, damaged, expired, or have any medical issues your package and your... Denied for a refund or exchange order number? so that we can help contact our customer service:!, number may contact us at 800-407-9710, our customer service within 24 hours from total. The estimated delivery date THATS already been expired for over a Year smaller... To return the item to us local store, however, I received another email Yami! Its the cheapest way to get products from Yamibuy and are wondering if its legit,. Request a return within the return period you for your understanding and your order carefully before placing.... Processing time, please stop using the product that are altered, washed, or replacement on.... It should be quick theyre pretty fast clever technology to safeguard our platform to the... Help us improve together, please check the expiration date or shelf life flavor. Notify your refund will be issued once we have verified the damage or quality issue, we you! Step 3: once you & # x27 ; t want to miss this one 12... Has been the best improvement in my life stores can yamibuy return policy redelivered address! Items due to the original payment method returns, it is shipped status and customer! Make sure fresh produce, processed food, and state are correct the..., weather, and other foods by the product, buyers remorse, etc, MyUS will help process RMA. Sales are final and can not be faster than going to a local store, however, got... From another Asian grocery store, however, it may take up to 1-3 business days for us to your...
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