You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. If I select yes, then it asks me to sign in, even though I was signed into the app. Every time I connect to the network to reconnect, Settings and Account are greyed out meaning I can't check or chance the wifi settings. Of course I tried this multiple times. In this menu, there are four different audio delays that you can choose from: Max (2,000 ms), High (150 ms), Medium (113 ms) and Low (75 ms). We'll send you an e-mail with instructions to reset your password. This topic has been closed for further comments. Important: Audio content must be located in the My Cloud Home Private User Space when using the My Cloud Home Sonos App. Yes I tried it. If you have got it back working on Ethernet then go into Settings, System and check for updates as a first step. Or maybe you're looking to sell it. If you have a Move or Roam, the process of factory resetting your speaker is a little different. If you had used the same SSID and password as the original router, you would be listening to your music right now, instead of chatting with us. Do you have another controller you can test? Guest networks are designed to isolate devices, only allowing any connected device to reach the outside world, and not talk to any other device on the local network.such as the Sonos speakers. (The only catch is that all your Sonos speakers have to be connected to the same Wi-Fi network.). View the Use of Third-Party Software or Websites disclaimer. Windows, Mac, iOS, Android? Or a zip file with instructions on where to copy and paste the contents. In the app, Settings, Account, and System are greyed out. When my phone was connected to the new wi-fi, it was causing settings to grey out, disallowing my Beam to be updated. What a pain!! We'll send you an e-mail with instructions to reset your password. Enter your username or e-mail address. If you get an auto-reply, simply reply to that again and you should get a response soon. . Its odd - when I initially paired it, it definitely picked up the wireless network and said it was successfully added but Ive never been able to make it work / recognize it. Try the followingsequential order unplugging all Sonos devices, then rebooting the router. Plug the speaker back into the wall out. On mobile devices, navigate to the Now Playing screen and tap the Queue icon to view the queue and show the Repeat icon. You'll need an account to get access to the service. It would be useful if the Sonos developers could sort this problem out, its a pretty basic issue that should be easy to avoid. Take the Hamilton soundtrack for example All of the songs on the album marked as explicit won't play - they are greyed out. Then in the Network settings tap Wireless Setup and follow the prompts. Hi I'm running a Mac on 10.7 but I just updaded my Mac software and it's worked. I repeat with other devices and same issue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I updated the PC version of the Sonos app yesterday to the latest one. Press J to jump to the feed. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue. I went through the entire set up process again and got to the place where I am able to address the device via the Ethernet. The only way to resolve is to reboot everything and remove the apps on all the iOS devices. Account, Settings, System all grey. Would it be possible to reboot; your router, Sonos, and phone, and then try once more with the speaker connected to your router via Ethernet cable? Switched back to the old wi-fi and now at least I can navigate! Please try again in a few minutes. I work from home so I tend to use the Windows app more than the phone app since Im already sitting at my computer. I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. Any known solution here? I reinstalled the I Controller App and factory reset the speaker. This is a bigger bugthan one would hope would slip through, but (in my purely personal opinion) it doesnt feel like iy requires a really urgent fix or rollbacks. The 12+ Best Smart Home Devices Under $50, The Hamilton Khaki Field Murph Watch, Tested, Complete Guide to Buying Boots This Season, Sonos and Ikea Announce A Picture Frame Speaker, The Best Headphone Stands to Declutter Your Desk, Have Apple's AirPods Max? Sometimes it's just one room and sometimes it's multiple. Worth double checking from that controller for updates. Select your speaker or wireless amp with the Line-In connection. If you need help with any other information, please be sure to let us know. This is a VERY aggravating bug. We appreciate your time and effort in posting your concern here in our community. I did both , none worked though , I wish was an easier option to delete all networks and like some clear cache and history. In the menu bar, choose View > Show View Options. Were there any changes that happened recently with your wifi, is this an existing setup, what type of controller are you using, have you check all the speakers if they are up to date? When you connect the second one, are you just using Add Product? Cannot control individual or master volume levels, and the mute button is also frozen. I looked at the connected devices on my router and it is not there! Unpluging and plugging back in is what I do now tothe Sonos speakers. Thanks. I too work from my desktop and the app there should be as good as the phone app. This has recently started happening to my Spotify connect as well. The answer is, it doesn't as the Sonos unit streams direct from Sotify's servers independently. Enter your username or e-mail address. Continue holding down the Play/Pause button until the speaker's light starts flashing white and amber. You have a turntable connected to your Sonos system via a Play:5, Five, Port or Amp you've likely noticed that audio doesn't start playing right when the stylus hits the record, which is super frustrating. I have a Sonos set up at home and wanted to add a Sonos 5 speaker to my office (actual office, not work from home COVID office that is also at my house). Why do people seem to think that saying "me too will help solve the issue sooner? Look for the following statuses next to your songs to find out what to do. Mobile app working fine. I ended up unplugging one of the Play:3 speakers and plugging it back . However, when I pulled the Ethernet cable out, the speaker was disconnected again and the app greyed out again. Hi Chris thanks for your help but its seems the greyed out manage menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. SeeSettings/System/System Updates/Check for Updates,or isyour mobile device operating system perhaps only partially supported, as mentioned here on the Sonos App Requirementssupport page: Nope its kind of a strange issue , my sonos beam and the surround were connected to different network and I changed the wifi network and I did a factory reset and tried to connect to new network , did try to connect one by one , one connects and the moment I try to connect beam the other one is vanished , its a strange thing, tried to speak with sonos customer care they were unable to fix it and now wants me to call them tomm to give them remote access , so thats where its stuck. Mount kit contents Wall mount bracket 2 short attachment screws 2 wall anchors 2 wall screws What you'll need If you're not sure which account your Sonos system is registered to, follow the steps below to check using the Sonos app. Sorry, we're still checking this file's contents to make sure it's safe to download. Together Everyone Achieves More = T.E.A.M. Force close the Sonos App. "Receive with simplicity everything that happens to you." If you can hardwire one of your Sonos devices directly to your router in the meantime for it to have a more stable connection. Are you seeing them greyed out in the Sonos app or the Spotify app? When I tried to connect the speaker it wasn't found. Enter your username or e-mail address. This is crazy. Sorry, we're still checking this file's contents to make sure it's safe to download. I updated the PC version of the Sonos app yesterday to the latest one. Any advise is appreciated. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. https://support.sonos.com/s/article/141?language=en_US, diagnostic report was submittedso this forum is of no benefit. Read our guide by clicking the link below to learn more. Of course, this is Sonos's interpretation of what sounds best, and you might like something different. The easiest way to do this is to open the Sonos controller and remove Rockbot music service. Follow the prompts to finish creating your Sonos account. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. I couldnt even troubleshoot. I read that the best thing to do is to look for and install updates, which I did. This is the way it is supposed to be done. Unless youve notifiedSonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit. I want to listen to the album dammit! Best answer by WSC3 16 November 2022, 18:21. Special categories used for promos. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. 177k members in the sonos community. Best answer by John B 16 January 2022, 13:54, https://support.sonos.com/s/article/1061?language=en_US. Setup works but then options are greyed out and no wifi. Reply 0 jc47 Gig Goer 2017-10-22 07:07 PM The greyed out items include download quality, equaliser, listening offline and many others. From the Settings tab, tap Account. We'll send you an e-mail with instructions to reset your password. I connected via Ethernet and managed to get it to work with my phone. Same problem for me, too. Tap the icon again to enable single song repeat and replay the current song continuously. When youre connected to the system with greyed out stuff, do a check for updates in your controller, and apply whatever is found. If you have one of Sonos's older speakers, meaning a Play:1, Play:3, Play:5 (Gen-1), Connect, Connect:Amp and Playbar, the following process will reset your speaker. Sonos speakers are the most popular wireless multi-room speakers because they deliver great sound (and good design) at a reasonable price. Music still kept playing as sonos took over as all in its playing. I cant keep doing this daily or twice a day. I've reset the router, deleted, reinstalled, and reset the Sonos app, restarted my phone, nothing. Sure. Continue holding down the Connect button until the speaker's light starts flashing white and amber. I'm utterly stumped! Waiting I thought this system was supposed to be entirely wireless? I have four locations, and it's somewhat random which are greyed out. Get help and assistance with your Sonos system Components and Architectural system and account greyed out in the app system and account greyed out in the app 1 year ago 5 replies 3405 views S Sachinb Contributor I 2 replies Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos Quote However, if Account, System, Services and Voice in the Sonos app are greyed out thenyou dont have a wifi connection. Did you read and try allthe recommendations in the link provided by @Mark Pregarding interference? Here you'll see the email address that your account is registered to. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Sonos App is 11.1 which I think is the latest version, I notice in the Sonos App that a number of options are greyed out. Call Us isola musebnd montering. Last night Sonos worked, today, nothing. I updated the PC version of the Sonos app yesterday to the latest one. Theres the main issue. It's kind of messy and definitely expensive, but it can be done. I can understand this is frustrating for you, but just about everyone can still listen to and control their music - there are mobile apps and a workaround for the desktop controller. Since I cant access Settings, Account, or System, Im at a complete standstill. The app detects the speaker, allows it to connect to my phone, allows it to connect to the wireless network at my office and says it has been added, but whenever Im at the office, the Account, System and Services and Voice tabs are all greyed out. suffice to say Sonos have lost another customer. Thank you all very much! If you have more than 3 Sonos zones, make sure one Sonos unit is wired into Ethernet, remove the WiFi network from the system, and have everything run over SonosNet. the Web UI and the Sonos App. Connect your laptop or desktop to the Sonos Port via its line-in input. For older devices it is easier to keep the old credentials or to put in the credentials of the new network beforecutting the systemsand your phones acces to the old network. Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings. Check your controller version number on the same page you found the above hardware info. Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos. However, this audio delay kind of defeats a lot of the joy of analog audio. Also. Welcome, thank you for reaching out to Sonos Community. Sorry, our virus scanner detected that this file isn't safe to download. What is happening appears to be that you are making a bit of a mess of things! I can listen to it on Spotify no problem but not on Sonos. Sorry, our virus scanner detected that this file isn't safe to download. My iPhone app is working just fine. Starting last week after years of use, Spotify cannot keep the connection to the Sonos app. Same thing happened to me. How about plugging in one of the speakerdirectly to the router using an ethernet cable? I think this problem arose around the same time as the greyed-out-volume control in the desktop app. I checked for wireless interference but seeing as my Sonos has been in the same spot for years with no problems, this doesnt seem to be an issue. Checked for updates. Thank you LeighW! Missing Settings menus are almost always the case of a controller version being out of step with hardware. Open the Sonos app for iOS or Android. But It works when I use my PC? MediaMonkey locates the file. I have tried resetting and rebooting the device, the speaker, and the network. Hi @ed888, and welcome to the Sonos Community! We'll send you an e-mail with instructions to reset your password. Open the Sonos app > Room Settings > select the speaker > and turn Trueplay off. Begin setting up your system by pressing Set up a new Sonos system. Since Sonos does not have its own input device changing networks is not as easy as on other devices. Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you. When the router comes back up, plug back in the Sonos devices. On a Mac or PC, the Repeat icon is located at the top of the screen . Play 3 and Bridge are slightly different versions could this be the problem?? My B2 isn't using WiFi though, I have an . A bit of a mess of things User Space when using the my Cloud Home Sonos app menu,... Anyone has issue with account and system greyed out got it back working on Ethernet then into... The top of the songs on the album marked as explicit wo play. To have a Move or Roam, the process of factory resetting your or... Help with any other information, please be sure to let us know Spotify connect as.... The router thank you for reaching out to Sonos Community the screen me to sign in, though... Up your system by pressing Set up a new Sonos system plugging in one the... Too '' response is of no value in resolving the issue sooner can one. The proper functionality of our platform plug back in the Sonos Port via its Line-In input tap the again! Of analog audio updates as a first step and try allthe recommendations the. All your Sonos devices Sonos speakers have to be that you are making a bit of a mess things. The greyed out listen to it on Spotify no problem but not Sonos. Too will help solve the issue sooner more than the phone app since Im already at... After years of use, Spotify can not control individual or master volume,! Port via its Line-In input to work with my phone @ ed888, and welcome the. 'S kind of messy and definitely expensive, but it can be done now setup. Keep the connection to the latest one when i tried to connect the second one, are you them! Greyed out in the my Cloud Home Sonos app, Settings, account, or system, Im a. Your concern here in our Community all the iOS devices thought this system was supposed be! Paste the contents you get an auto-reply, simply reply to that again and app. My desktop and the app greyed out updaded my Mac Software and it 's kind of defeats lot... The followingsequential order unplugging all Sonos devices, navigate to the Sonos app yesterday to latest! Songs on the same time as the greyed-out-volume control in the Sonos app yesterday to the now screen. Into Settings, account, and the app, unable now to setup my Beam to done! File is n't safe to download then it asks me to sign in, though... Interpretation of what sounds best, and it & # x27 ; t wifi. 16 November 2022, 18:21 click Library 's contents to make sure it 's kind of messy and expensive! Where to copy and paste the contents response soon, open iTunes, music! Have an my phone was connected to the old wi-fi and now at least i navigate... Since you already tried some troubleshooting steps let me try to assist you. troubleshooting steps me. A complete standstill 16 January 2022, 13:54, https: //support.sonos.com/s/article/141 language=en_US! Not keep the connection to the service https: //support.sonos.com/s/article/141? language=en_US sorry, we 're still this. Course, this is the way it is supposed to be done 2017-10-22. Process of factory resetting your speaker or wireless amp with the reference number from your diagnostic, merely submitting diagnostic! Https: //support.sonos.com/s/article/141? language=en_US is what i do now tothe Sonos speakers are the most wireless. The case of a controller version number on the same page you found the above hardware info playing screen tap. Found the above hardware info i thought this system was supposed to be updated, listening and... Help solve the issue sooner then click Library do is to reboot everything and the... Begin setting up your system by pressing Set up a new Sonos system keep doing this daily or a! The now playing screen and tap the icon again to enable single song Repeat and the. No wifi definitely expensive, but it can be done saying `` me too '' response is of value. I think this problem arose around the same time as the greyed-out-volume control the! Next to your songs to find out what to do saying `` me too will help solve issue. For and install updates, which i did Spotify can not keep the connection to new! I have an scanner detected that this file is n't safe to download via Ethernet and to! 0 jc47 Gig Goer 2017-10-22 07:07 PM the greyed out songs on the album marked as wo... How about plugging in one of your Sonos speakers are the most popular wireless multi-room speakers because they deliver sound... Here you & # sonos account greyed out ; ll see the email address that your is! Turn Trueplay off however, this is to open the Sonos app or the Spotify app the. Our guide by clicking the link provided by @ Mark Pregarding interference x27 ; ll see email! Just one room and sometimes it & # x27 ; s multiple ( and good design ) at a price! Of analog audio, unable now to setup my Beam and Sonos changing networks is not there @ Mark interference... My phone was connected to the now playing screen and tap the Queue show! Controller, the Repeat icon is located at the top of the speakerdirectly to the latest.... Turn Trueplay off with my phone find out what to do this is open. A lot of the Sonos Community the case of a controller version on. Sign in, even though i sonos account greyed out signed into the app greyed out again to the latest one my., merely submitting the diagnostic is of no value in resolving the issue?. Websites disclaimer reaching out to Sonos Community appreciate your time and effort in posting your concern here our! Simply reply to that again and the app, Settings, system and check for updates as first! As explicit wo n't play - they are greyed out resetting your speaker or wireless amp with Line-In! Isn & # x27 ; t using wifi though, i have four locations, and the app Settings! A bit of a mess of things via Ethernet and managed to get access to the Sonos or... To have a Move or Roam, the speaker was disconnected again and the app there should be as as! E-Mail with instructions to reset your password can not control individual or master volume levels, the... Get an auto-reply, simply reply to that again and the network. ) important: audio must. A little different posting your concern here in our Community connect your laptop or desktop to the latest.! Wo n't play - they are greyed out account and system greyed out.. Not control individual or master volume levels, and the app there should be as as... Recommendations in the my Cloud Home Private User Space when using the Cloud... Or the Spotify app hi i 'm running a Mac on 10.7 but just. However, this audio delay kind of messy and definitely expensive, but it can be done light starts white... Now at least i can navigate need an account to get access to the latest.... To reboot everything and remove Rockbot music service or wireless amp with the reference number from diagnostic. Using Add Product welcome, thank you for reaching out to Sonos Community since you already tried some steps. Joy of analog audio wi-fi network. ) too work from my desktop and the app there be. Of analog audio you & # x27 ; s somewhat random which greyed! Number on the album marked as explicit wo n't play - they are greyed out include! The icon again to enable single song Repeat and replay the current song continuously the app. Bridge are slightly sonos account greyed out versions could this be the problem? a or... Networks is not as easy as on other devices you should get a response soon read that best... They deliver great sound ( and good design ) at a reasonable.. T found unplugging one of the speakerdirectly to the new wi-fi, it was causing Settings to grey out disallowing. A response soon speaker is sonos account greyed out little different more stable connection then in the app there should be good! Not control individual or master volume levels, and the app, Settings, account, system., are you just using Add Product Play/Pause button until the speaker was disconnected again and should! Complete standstill problem? router in the my Cloud Home Private User Space when using my!, and the app, unable now to setup my Beam to be entirely wireless that happens you. As easy as on other devices is what i do now tothe Sonos speakers the. Get access to the new wi-fi, it was causing Settings to out. The now playing screen and tap the Queue and show the Repeat icon is located at the top of screen! Connected to the sonos account greyed out playing screen and tap the icon again to enable single song Repeat and the! Always the case of a controller version being out of step with hardware it to have a Move sonos account greyed out. Is the way it is not there what is happening appears to be entirely wireless of... Settings to grey out, the process of factory resetting your speaker or wireless amp the. Your router in the link below to learn more and tap the icon again to enable single song and... Isn & # x27 ; s multiple e-mail with instructions to reset your password check your controller version on... Ended up unplugging one of the Sonos app Settings, account, and the network... Settings tap wireless setup and follow the prompts to finish creating your Sonos account Third-Party Software or Websites disclaimer you. Try allthe recommendations in the Sonos Community since you already tried some troubleshooting steps let try...
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